#CROWDFUNDING: It turns out that the auction is on the 21st, not the 15th. I had guessed the 15th because when I’ve gone through this before, it was always the 15th or as close to it as possible. But this time, it’s the 21st (which is a Thursday, so I find it odd, but okay). So I have a SMIDGE more time, but not really by much. If the two people whom I’ve talked to do send what they say they’ll be able to send, I’ll have roughly 500 between them and what I have in my accounts.
So I’m roughly halfway there. If I get more TR work this week, I’ll have a little more, but unless I get a really big job or two, it won’t cover me the rest of the way.
A few months back, I got a call from the manager of my former apartment building that a package was there. It was “kind of urgent” and since I didn’t live there anymore, I technically shouldn’t have packages sent there. I didn’t know what it was, so I sent off to go pick it up. It was a 1-800-Flowers delivery from Chewy, the pet supply website. I had talked to a CS person there a couple weeks before and had mentioned I lost JoJo to congestive heart failure in the midst of my eviction. The flowers were a beautiful arrangement in a vase.
So, I’m still (obviously) unemployed and money is tight, so I haven’t been able to order my normal stuff from them. On Friday, I got a call from Fedex that they had a package that couldn’t be delivered to my PO Box. I was going bonkers trying to figure out if this package was something I’d ordered (interview clothes) or something from my wishlist that maybe someone sent… I had them route it to a local store that is now a pick-up location for Fedex. Picked it up today. A small metallic blue bubble wrap package.
Inside was a card:
And two 6×6 paintings. JoJo
If you want to inspire customer loyalty, it’s stuff like this… hell, even the flowers were more than enough… to make a customer for life.
Showing compassion and caring for a customer is how customer service should be done. I know, as that’s my own philosophy from working in retail. Go above and beyond, help and show that you care about what you’re doing. This is something that’s hard to find in bigger companies. It’s all about the numbers and speed anymore, not about making sure your customers walk out the door wanting to keep doing business with you. Instilling loyalty through caring and compassion is something missing in retail anymore. I’m glad to see Chewy doing good.